Help Desk Technician L1-2 for Gill Automotive Group
Gilroy, CA Gilroy, CA Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year Summary Assist clients resolve any hardware / software related problems.
Maintain a log of any software / hardware problems.
Provide training & advice around computer equipment usage.
Escalate more complex calls to the IT Manager.
ESSENTIAL DUTIES:
Office 365 Administration including managing user accounts, groups and policies, administering standard and shared Exchange mailboxes and distribution lists Onboarding new hires and creating User accounts in Active Directory Perform remote troubleshooting through diagnostic techniques.
Identify, troubleshoot, and resolve issues with desktops, laptops, multifunction printers, phones, tablets, copy machines, and other IT related hardware/software.
Determine the best solution based on the issue and details provided by users.
Walk the users through the problem-solving process by phone or in person.
Direct unresolved issues as needed to the IT Manager or contracted IT vendor.
Install, upgrade, and maintain Windows Desktop Operating Systems and software Install, upgrade, and repair computer hardware Assists users with login and access to various software systems Following the right precautions in ensuring Data Security Qualifications & Requirements:
Minimum of 2 years of relevant helpdesk experience.
Associate or Bachelor's degree in related field desired.
Ability to communicate clearly and effectively in English Knowledge of Office 365, iPhone and Windows platforms Knowledge of Atera or similar Help Desk software a plus Knowledge of BitDefender or similar Endpoint protection a plus Knowledge of Polycom or similar VoiP phone system a plus Gill Auto Group is growing rapidly and looking for talented individuals in all aspects of dealership operations.
If you want the opportunity to grow with one of the fastest growing companies in the automotive business, then we encourage you to apply, reach out directly, or give us a call.
Gill Auto Group is proudly currently serving the Gilroy, Tracy, Madera, Kerman, and Livermore communities in Northern California and the Kailua community in Hawaii.
Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally.
We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers! We are proud to offer our Employees multiple benefit programs, paid vacation, training, and Free College Education for employees and their families.
Our current locations include:
Livermore Ford Livermore Lincoln Livermore Maserati and Alfa Romeo Tracy Chrysler Dodge Jeep Ram Tracy Volkswagen Gilroy Chevrolet Cadillac Gilroy Chrysler Dodge Jeep Ram Gill Chrysler Dodge Jeep Ram Madera Gill Buick GMC Madera Gill Chevrolet Kerman Windward Ford of Hawaii
Benefits:
Medical Vision Dental 401K Paid Vacation Training Free College Education courses for Employees and their Family Great growth opportunities and willing to train for advancement positions Please submit your resume for consideration.
Gill Automotive Group is an equal employer.
Must provide a background screening prioir to employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Maintain a log of any software / hardware problems.
Provide training & advice around computer equipment usage.
Escalate more complex calls to the IT Manager.
ESSENTIAL DUTIES:
Office 365 Administration including managing user accounts, groups and policies, administering standard and shared Exchange mailboxes and distribution lists Onboarding new hires and creating User accounts in Active Directory Perform remote troubleshooting through diagnostic techniques.
Identify, troubleshoot, and resolve issues with desktops, laptops, multifunction printers, phones, tablets, copy machines, and other IT related hardware/software.
Determine the best solution based on the issue and details provided by users.
Walk the users through the problem-solving process by phone or in person.
Direct unresolved issues as needed to the IT Manager or contracted IT vendor.
Install, upgrade, and maintain Windows Desktop Operating Systems and software Install, upgrade, and repair computer hardware Assists users with login and access to various software systems Following the right precautions in ensuring Data Security Qualifications & Requirements:
Minimum of 2 years of relevant helpdesk experience.
Associate or Bachelor's degree in related field desired.
Ability to communicate clearly and effectively in English Knowledge of Office 365, iPhone and Windows platforms Knowledge of Atera or similar Help Desk software a plus Knowledge of BitDefender or similar Endpoint protection a plus Knowledge of Polycom or similar VoiP phone system a plus Gill Auto Group is growing rapidly and looking for talented individuals in all aspects of dealership operations.
If you want the opportunity to grow with one of the fastest growing companies in the automotive business, then we encourage you to apply, reach out directly, or give us a call.
Gill Auto Group is proudly currently serving the Gilroy, Tracy, Madera, Kerman, and Livermore communities in Northern California and the Kailua community in Hawaii.
Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally.
We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers! We are proud to offer our Employees multiple benefit programs, paid vacation, training, and Free College Education for employees and their families.
Our current locations include:
Livermore Ford Livermore Lincoln Livermore Maserati and Alfa Romeo Tracy Chrysler Dodge Jeep Ram Tracy Volkswagen Gilroy Chevrolet Cadillac Gilroy Chrysler Dodge Jeep Ram Gill Chrysler Dodge Jeep Ram Madera Gill Buick GMC Madera Gill Chevrolet Kerman Windward Ford of Hawaii
Benefits:
Medical Vision Dental 401K Paid Vacation Training Free College Education courses for Employees and their Family Great growth opportunities and willing to train for advancement positions Please submit your resume for consideration.
Gill Automotive Group is an equal employer.
Must provide a background screening prioir to employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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