Intermediate Deskside Support Engineer job in Gilroy, CA

Intermediate Deskside Support Engineer job in Gilroy, CA.
Responsible for performing a wide array of onsite problem determination and resolution processes of desktop hardware and software by means of system administration, hardware maintenance, repairs, software installations and general configurations and support.
Will have knowledge of support procedures for many applications including PCs, laptops, office phones, and mobile devices and will be required to not only perform IMAC activities, but lead a deskside team of professionals in order to provide the client with optimal business results.
Main responsibilities for this role (but not limited to):
oEstablish, monitor and analyze performance metrics to ensure clients' needs are properly met.
oInstall new / rebuild existing PC's configure hardware, peripherals, services, settings, directories, storage, among others.
oPerform daily system monitoring, verifying the integrity and availability of all hardware.
oPerform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
oOrganize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, voice/video and network facilities as it relates to the deskside environment.
oLead the deskside team to gather, record, and address all necessary issues with hardware devices and client software.
oVerifies completion of all scheduled jobs, including backups.
oResolves problems and performs IMACs within all client SLAs.
oProvide on-going education and training to users.
oPropose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.
oAnalyzes business processes, assesses and defines customer specifications and requirements, proposes business solutions and services needs to satisfy customer requirements, and facilitates solution design, building and testing.
Knowledge and skills required:
oProject management skills in a wide array of topics.
oDemonstrated strong client communication/interaction and business skills.
oTroubleshooting abilities consisting of Windows XP/ Windows 7 operating systems, network infrastructure, network configuration and PC hardware.
oNetwork knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS).
oVery strong interpersonal and collaborative skills.
oExcellent written and verbal communication skills.
oAbility to remain current with changing technology as it relates to Customer Support.
oKnowledge of multiple computer software applications.
oTypically requires 5 years of related experience in deskside support, PC hardware and software and leading projects.
oBachelor's degree in Computer Science and/or related field.
This Intermediate Deskside Support Engineer job in Gilroy, CA is a GREAT opportunity with a fortune 50 company.
Apply now!

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